Pathetic Standard Bank

Item: Standard Bank
Rating: 1
Author: Andre N

I have been begging Standard Bank for my credit card statement for the last 7 months, the dont reply on emails. I am out of the country and cannot go to a branch. I have been to the Centurion branch multiple times to sort. Still no statement. They are quick to send me an email that I need to pay my instalment, but the dont send me statements

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

19 Oct 2021, 16:06

Dear Andre N

Thank you for posting your comments.

At the outset we are sorry apologise profusely for the break in service and any undue frustration caused.

We confirm that the matter has since been resolved.
We apologize for the inconvenience and undue frustration, this has caused. Kind regards Complaint Resolution Centre Tel: (+27) *** Fax:(+27) 11 *** email: *** website: www.standardbank.co.za

Standard Bank's reply19 Oct 2021, 16:06

Official

Andre N's updateReviewer Update

20 Oct 2021, 07:00

Thank you for your response. really holding thumbs that this is resolved now.

Andre N's update20 Oct 2021, 07:00

Reviewer Update

Thank you for your response. really holding thumbs that this is resolved now.