Item: Standard Bank
Rating: 1
Author: edgarn E

Standard Bank's replyOfficial

11 Jul 2022, 12:04

Good Day Dave

Thank you for raising your concerns with us. We have escalated your matter and an email was forwarded to you from our Help center.

Kind regards
Standard Bank Help Centre
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Standard Bank's reply11 Jul 2022, 12:04

Official

Good Day Dave

Thank you for raising your concerns with us. We have escalated your matter and an email was forwarded to you from our Help center.

Kind regards
Standard Bank Help Centre
***

eE

edgarn E's updateReviewer Update

11 Jul 2022, 18:35

As I said, one totally useless organisation, I spent two hours in Standard Bank, K90, Boksburg 24th June, and again 26th of June 2022, with all the documents they’ve just asked for AGAIN, is this because the left hand doesn’t know what the right hand is doing, and since I’ve given all my FICA documents to Standard Bank, someone as tried to de***** R15000.00 from my bank account (I had a call from the ***** division this morning). I can’t access my bank account but the ****** can, all I want to do is pay a couple of accounts in South Africa, I’ve already closed two accounts, with this latest lack of non service it will soon be three.
Based on the reply from the brain dead help centre, I must provide FICA documents every two to three weeks. WHAT A F@#K#&G JOKE STANDARD BANK IS

eE

edgarn E's update11 Jul 2022, 18:35

Reviewer Update

As I said, one totally useless organisation, I spent two hours in Standard Bank, K90, Boksburg 24th June, and again 26th of June 2022, with all the documents they’ve just asked for AGAIN, is this because the left hand doesn’t know what the right hand is doing, and since I’ve given all my FICA documents to Standard Bank, someone as tried to de***** R15000.00 from my bank account (I had a call from the ***** division this morning). I can’t access my bank account but the ****** can, all I want to do is pay a couple of accounts in South Africa, I’ve already closed two accounts, with this latest lack of non service it will soon be three.
Based on the reply from the brain dead help centre, I must provide FICA documents every two to three weeks. WHAT A F@#K#&G JOKE STANDARD BANK IS

Standard Bank's replyOfficial

12 Jul 2022, 08:12

Good Morning Dave

Thank you for raising your concerns with us.

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.

Our team will be in touch with further feedback.

Kind regards
Standard Bank Help Centre
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Standard Bank's reply12 Jul 2022, 08:12

Official

Good Morning Dave

Thank you for raising your concerns with us.

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.

Our team will be in touch with further feedback.

Kind regards
Standard Bank Help Centre
***

eE

edgarn E's updateReviewer Update

12 Jul 2022, 14:34

Standard Bank should change the name of it’s Help centre, to None help centre. Thank you for raising your concerns with us. We have escalated this matter. Well if this is escalated I would hate to see none escalated, it’s now six hours since I received their automated reply and four days since I first contacted Standard Bank, and I still have no resolve, and can’t pay my accounts. Has stated previously, I took all the required FICA documents to K90, Boksburg branch 24th June, two weeks ago.

eE

edgarn E's update12 Jul 2022, 14:34

Reviewer Update

Standard Bank should change the name of it’s Help centre, to None help centre. Thank you for raising your concerns with us. We have escalated this matter. Well if this is escalated I would hate to see none escalated, it’s now six hours since I received their automated reply and four days since I first contacted Standard Bank, and I still have no resolve, and can’t pay my accounts. Has stated previously, I took all the required FICA documents to K90, Boksburg branch 24th June, two weeks ago.

Standard Bank's replyOfficial

12 Jul 2022, 14:46

Good Day Dave

Thank you for alerting us to this.

We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards

Standard Bank Hello Peter Team
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Standard Bank's reply12 Jul 2022, 14:46

Official

Good Day Dave

Thank you for alerting us to this.

We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards

Standard Bank Hello Peter Team
***

eE

edgarn E's updateReviewer Update

12 Jul 2022, 15:50

Standard bank, please stop sending the automated reply, NO ONE IS DOING A F@#K#@G THING TO SOLVE THE PROBLEM, STANDARD BANK MUST BE THE MOST USELESS F#@K#&G ORGANISATION IN SOUTH AFRICA

eE

edgarn E's update12 Jul 2022, 15:50

Reviewer Update

Standard bank, please stop sending the automated reply, NO ONE IS DOING A F@#K#@G THING TO SOLVE THE PROBLEM, STANDARD BANK MUST BE THE MOST USELESS F#@K#&G ORGANISATION IN SOUTH AFRICA

Standard Bank's replyOfficial

12 Jul 2022, 16:44

Hello Dave,

We understand your frustration. Kindly note that the matter has been given to the management team

And they will provide you with feedback.

Kindest regards

Standard Bank Hello Peter Team
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Standard Bank's reply12 Jul 2022, 16:44

Official

Hello Dave,

We understand your frustration. Kindly note that the matter has been given to the management team

And they will provide you with feedback.

Kindest regards

Standard Bank Hello Peter Team
***

eE

edgarn E's updateReviewer Update

13 Jul 2022, 08:50

Same S#@T just a different day, I received a phone call yesterday from a supervisor at Standard Bank, all apologetic and assured me the problem had been solved. NO ITS NOT, still can’t make a payment from my account, now 5 days I’ve been trying to get this matter resolved by Standard Bank, as I repeatedly say Standard Bank is the most F#@K#*G USELESS BANK IN SOUTH AFRICA.
TOTALLY F@#K*#D OFF

eE

edgarn E's update13 Jul 2022, 08:50

Reviewer Update

Same S#@T just a different day, I received a phone call yesterday from a supervisor at Standard Bank, all apologetic and assured me the problem had been solved. NO ITS NOT, still can’t make a payment from my account, now 5 days I’ve been trying to get this matter resolved by Standard Bank, as I repeatedly say Standard Bank is the most F#@K#*G USELESS BANK IN SOUTH AFRICA.
TOTALLY F@#K*#D OFF

eE

edgarn E's updateReviewer Update

13 Jul 2022, 13:20

Had a text message from these prize A@#E H@#ES at Standard bank patting themselves on the back, telling me my problem is resolved, NO ITS F@#K#@G NOT, just tried to make a payment, same S@#T as 5 days ago, due to a technical error, please try again later. This has confirmed I was right to close two business accounts, and soon to be a third. I use Nedbanks App, FNB App, Lloyds App (England) and never have I had the slightest problem. Standard bank on the other hand is one continual problem, and I’ll say it again, STANDARD BANK IS F@#K*&G USELESS

eE

edgarn E's update13 Jul 2022, 13:20

Reviewer Update

Had a text message from these prize A@#E H@#ES at Standard bank patting themselves on the back, telling me my problem is resolved, NO ITS F@#K#@G NOT, just tried to make a payment, same S@#T as 5 days ago, due to a technical error, please try again later. This has confirmed I was right to close two business accounts, and soon to be a third. I use Nedbanks App, FNB App, Lloyds App (England) and never have I had the slightest problem. Standard bank on the other hand is one continual problem, and I’ll say it again, STANDARD BANK IS F@#K*&G USELESS

Standard Bank's replyOfficial

13 Jul 2022, 14:03

Good Day Dave

Thank you for raising your concerns with us.

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.

Our team will be in touch with further feedback.

Kind regards

Standard Bank Help Centre
***

Standard Bank's reply13 Jul 2022, 14:03

Official

Good Day Dave

Thank you for raising your concerns with us.

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.

Our team will be in touch with further feedback.

Kind regards

Standard Bank Help Centre
***

eE

edgarn E's updateReviewer Update

14 Jul 2022, 16:36

Well here we are coming to the end of day six with the same problem, unable to make any payments from my Standard bank account, A really helpful lady as been trying to help me for the past two days (this in itself was like a breath of fresh air, considering how totally USELESS Standard bank have been to date, she now tells me their IT people claim it’s my own fault , their App is not working on my I Pad, this is very strange, as I have no problems with Nedbank App or FNB App. on the same tablet. Or is Standard banks IT department are the ones responsible for their Grade 1 App project, which as stated before is worse than F@#K*#G USELESS.
I now ask the question, IS THERE ANYBODY AT STANDARD BANK THAT KNOWS WHAT THEY ARE DOING (From the experience of the last six days DEFINITELY NOT) CRETINS

eE

edgarn E's update14 Jul 2022, 16:36

Reviewer Update

Well here we are coming to the end of day six with the same problem, unable to make any payments from my Standard bank account, A really helpful lady as been trying to help me for the past two days (this in itself was like a breath of fresh air, considering how totally USELESS Standard bank have been to date, she now tells me their IT people claim it’s my own fault , their App is not working on my I Pad, this is very strange, as I have no problems with Nedbank App or FNB App. on the same tablet. Or is Standard banks IT department are the ones responsible for their Grade 1 App project, which as stated before is worse than F@#K*#G USELESS.
I now ask the question, IS THERE ANYBODY AT STANDARD BANK THAT KNOWS WHAT THEY ARE DOING (From the experience of the last six days DEFINITELY NOT) CRETINS

Standard Bank's replyOfficial

14 Jul 2022, 17:07

Good day Dave

We humbly apologize for inconvenience caused in this regard.

We have requested our team to urgently look into this matter.

Our team will be in touch with further feedback.

Thank you

Kind regards

Standard Bank Help Centre
***

Standard Bank's reply14 Jul 2022, 17:07

Official

Good day Dave

We humbly apologize for inconvenience caused in this regard.

We have requested our team to urgently look into this matter.

Our team will be in touch with further feedback.

Thank you

Kind regards

Standard Bank Help Centre
***

Pathetic Standard Bank