PATHETIC STANDARD BANK

I have been a customer of standard bank since I was 19 and after the debacle I am going through I will say I will be there in line with others to be a customer of the Discovery Bank. infact words fail me on how to describe how disgusted and gutted I feel towards this retarded bank.

A friend was depositing some money into my account at the Eastgate branch on Tuesday 14/05/2019 @9am at one of the ATMs. However due to some technical glitch the money was RETRACTED BY THE MACHINE, and no notification in the form of a receipt was given.

My friend immediately advised the security who was on duty and secured the ATM incase the money did reverse and went into the branch to report the matter He was given a reference number ********** 268 and it said due on the 21/05/2019.....You gotta be kidding me right(but anyway it gets better). The lady advises him that they will phone him at the end of the day with a resolution and true to the bank's nature of being standard lackadaisical approach there was no phone call or any communication until today Thursday 16/05/2019. My friend went into the same branch again to ask how far the y had investigated this issue and guess what?? They had a long standard story to tell. the lady who initially reported the issue just packed her bags and went home and oops forgot to show up for work yesterday and again didn't bother escalating the issue at all. She was approached today and acknowledged the issue but however she wasn't seen throughout the course of this issue(so much for black transformation) and all that azz!! more like black laziness!!! And I am a black woman appalled by this standard stupid behavior of a big bank at a big branch for such a sensitive issue.

What I would like to know from standard bank is what is the protocol in the event that money is retracted by the damn machines? Is it this standard lackadaisical approach?? Does standard bank understand the value of time is money?? In this instance am I going to be compensated for the inconvenience and trauma that they have caused?

this is really appalling!!!its really bad when a system fails you especially a system where you out your money in and the people behind the system are not sympathetic to the cause!!! My money is my money and there is no logical explanation that damn standard bank can give me for this inconvenience!

this seems to be a going trend with standard ban****

everything other system in life fails us including the one where you keep ur damn money!!!

the bank is not doing me any favors really cause the service they are giving me I pay for every freaking month!!! so I expect that service money to work in instances like this.

I am beyond disgusted by the service and the way this issue is being handled and the fact that I have to take time of my job to go and tell other people how to do their jobs!!!

pathetic standard bank

The actual words I want to use are really sensitive so will just stick to these that do not do justice at how appalled and nauseated I am.