WO
Werner O

1 reviews | Active since Jan 2013

31 Aug 2026, 11:24

Pathetic Standard Bank

Pathetic Service from Standard Bank.

I got locked out of my banking app for no reason at all, and now the app is not accepting the account information. I called the bank this morning, and was told I have to go into a branch to get this resolved. Why did you change how I logged into my app in the 1st place?????

0
Replies (2)
Standard Bank
Standard Bank's reply31 Aug 2026, 11:37
Official
Dear Werner, 

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply31 Aug 2026, 13:40
Official
Dear Werner, 

We would like to thank you for giving us the opportunity to address your matter. 

Kindly let us know should need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards, 
Standard Bank Hello Peter Team 
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