Pathetic services standardbank

Standard bank has been rewarded me with the worst service that can ever be expected from a bank. Opened an acc online because I am out of country, fica status is compliant and I have access all over the banking app except to utilise my funds, due to a branch block that no branch can remove except for me personally visiting the branch which in my case will only be in june 2026. They can deduct fees from my balance but I can not use my funds myself. Apparently the only way this block can be removed is for me to register and download an app for them to video Authenticate me ? They dont know who I am what I look like so why would all this effort be condoned just for me to access my own money. Its been 12 days back and forth with tons of emails calls and in app chats and still no success. Fica is compliant why can't the branch responsible call me and Authenticate same as all others via the app to remove this block. This is pathetic and if id knew I would apply for my own money and receive such terrible services I would never even attempted to try a banking relationship with them . This is an early warning that they dont have a working system and would only result in more issues in the future especially when one would need them most. Pathetic services we'll done standardbank you are the best in the worst