Pathetic Services from Consultants

On the 6th of September I made a transaction at an ABSA ATM using my Standard bank account. I never received the money from the ATM as it was faulty. I contacted Standard Bank via the Banking app to ask for assistance. I spoke to Malta. He/she then told me I should make contact with ABSA. I made contact with ABSA then they told me Standard bank should log a complaint with ABSA ATM support team. After going back to the Banking app and tell Malta that they should log a complaint with them. She gave me an attitude and said how are they supposed to resolve the issue if it was made at an ABSA ATM.

I just need my money back cause it was deducted from my account along with the charging fee.