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pM
portia M

1 reviews | Active since Jul 2020

08 Feb 2023, 15:56

Pathetic services

I have a credit card with STD bank till Dec,when they debited my account 3x. I have received millions calls from them and I did ask for settlement later, different customer services telling me different information when asking for a settlement letter.i can't visit your branches the service there is pathetic just like their call centre.ia m asking standard to send me the letter to paid off and stop harassing me.

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Replies (4)
Standard Bank
Standard Bank's reply08 Feb 2023, 16:30
Official
Good day Portia

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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pM
portia M's update10 Feb 2023, 11:46
Reviewer Update
Good day Thabisile Nxumalo and Glamourgirl mahulwane and your credit card division money owned to you was paid last night and I have sent proof of payment to all of you
. Kindly ask your call centre agent to stop calling.

I want the account to be closed, and paid out letter to be issued to me.
Standard Bank
Standard Bank's reply10 Feb 2023, 12:07
Official
Hi Portia

Thank you for the response. We will follow up and get back to you.

We apologise for the delay.

Kind regards 
Standard Bank Help Centre 
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Standard Bank
Standard Bank's reply10 Feb 2023, 12:11
Official
Good day Portia

Thank you for writing back to us.

Please be advised that our team has responded via email.

Kindly review and respond accordingly as we still haven't received the Proof of Payment.

Your response in this regard will be greatly appreciated.

Thank you

Kind regards 
Standard Bank Help Centre 
***