Pathetic Services

On the 4/11/2015 I app**** for a standard bank account online, I was then prompted to upload my payslips to verify my details to which I got a response that the documents have been received. as per the email as well as the website It was stated I would get feedback within 1 working day. On 05/11/2015 I sent another email to supportingdocuments to which I also got an automated response but up till this day I never received a reply as to whether my account has been opened or not. On 09/11/2015 I called into customer care and the representative apologised profusely as I should not have been waiting so long for a response and my details where not on the system, she promised that she would escalate the matter and come back to me by cob the 09/11/2015 to which she never did. I called again on the 10/11/2015 to speak to the Team leader and try and get this issue resolved I was greeted by unfriendly, unhelpful staff who basically told me that If my details are not on the system they would need to escalate the matter?! today has now been 6 business days and I am still waiting for a response? I was told by the team lead that I would get a call by 12pm today it is now 11.21 I doubt I will.