Pathetic Service with TONS of Excuses

<p>I have my vehicle financed with Standard Bank. Beginning of April 2016 I sold my car back to the dealership on whihc they had to close the finance down by paying in and obtainning the papers for them to sell the car on which they did. I have made numerous but I trully mean numerous calls to the Standard Bank Vehicle Finance Offices requesting for my money on which they debited very quickly from my account on the 1st of May. I think I have made over 10 calls to them since the 3rd of May and everytime I get a different operator, a different excuse and a different name on which frustrates me as I want a refrence number for my call to keep track off and they just reply sorry the system is stuck and please take my name and I Promise I will do it. How pathetic of a Financial Institution to forever come up with excuses. When the bank requires its money they want it now or else ones name will do into the bad books for skipping or late paying but when the clients wants his money back its answers like, one will have to wait up to 7 working days for this to be processed etc, etc. Today is the 17th of May already and still no money. Yesterday I called and once again the system got stuck, got a name of the operator and thats it. I bet you now One Million Rand I will call in after 8am this morning to see the progress and NOTHING is done about it again and I have to sit and wait. HOW PATHETIC STANDARD BANK. HOW PATHETIC!!!!</p>