Pathetic service with no ownership

I have had my Standard Bank account since 2003 and only had a few poor banking service experiences until today. I called several people from the card division department and not a single person could assist me nor tell me what the hell was going on with my account. I kept on being transferred and the calls kept on dropping, racking up a total of 9 calls made in a space of 40 minutes with absolutely nobody knowledgeable enough in their products to assist me. I have been inconvenienced since the 17 February where I was unable to make any over the counter swipe transactions and have received absolutely no communication from Standard Bank to make me aware of this change to my account/card. This is pathetic customer service and a gross inconvenience to the customer.<br> <br> I've just attempted one last call and the same thing happened, transferred and now referred to the branch! REALLY! Someone in a chair takes away my banking facility for whatever reason, doesn't inform me (which should be priority since I am the affected person!), inconveniences me then I get told to go to the branch!<br> This is probably one of the reasons why loyal Standard Bank customers (such as myself) are switching to FNB!