AJ
Amanda J

1 reviews | Active since Dec 2014

27 Mar 2024, 08:53

PATHETIC SERVICE WHERE CLIENTS HAVE NO CONTROL OVER THEIR ACCOUNTS

I am so angry and disappointed with Standard Bank. I called through to Prestige Banking to have a debit order reversed as that account was paid up.. However the company was still debiting my account. However I was told that they cannot reverse it because it was authorized. What the hell?? So anyone can have authority over my account. I refuse to bank with Standard bank. No body is going to have authority over my account. Either you'll reserve it or CLOSE MY ACCOUNT!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Replies (2)
Standard Bank
Standard Bank's reply27 Mar 2024, 09:01
Official
Good day Amanda 

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply28 Mar 2024, 11:22
Official
Good day Amanda

Thank you for taking our call and confirming that the matter has been resolved by your service provider.

Please note we are always available to assist.

Hope to see you soon!

Warm regards
Standard Bank Hello Peter Team
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