CJ
Charlotte J
1 reviews | Active since Dec 2018
13 Dec 2018, 11:54
Pathetic service & unauthorised debit
Today I received 3 smiley face msg from STDB advising for my convenience my loan will be debited 14 Dec to give me time to enjoy my Family holiday. What the hell?? Where is the convenience for me? I have not yet received my salary. Contacting the call centre was just as pathetic. And only excuses being made as to why the debit order can not be changed to it's normal date. No attempt was even made by the consultant or TL to assist. Only saying, "we fully understand". Total BS, how do you understand if you do not even ask for my details. I AM THE ONE BEING INCONVENIENCED. I AM THE ONE WILL BE PAYING THE FEES AND WHO'S CREDIT RECORD WILL BE AFFECTED! ABSOLUTELY PATHETIC SERVICE!!
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Standard Bank's replyOfficial
13 Dec 2018, 15:58Dear Charlotte Jones
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply13 Dec 2018, 15:58
Official
Dear Charlotte Jones
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***