Pathetic service to loyal customer.

My family and I have been loyal Standard Bank customers since I can remember. My Father is a loyal person and will not easily change things that he is used too, and also will not complain. However I will do so on his behalf, as I am a little bit more clued up that poor service especially in this day and age is unacceptable.

My Father has been getting paid on a Friday for the last 7 years with no issues, however since the new year, he has been getting his money paid late, which is quite strange as the company who is paying him is also with Standard Bank. So, bemused he went to his branch Standard Bank Constantia in the Western Cape to find out what the issue is, he also had a letter from his employer explaining all the relevant details about dates, times, and amounts which was paid to him.

Now I don't know if its the Overalls or just the general appearance of my dad which at the best of times is always full of dust/dirt and grime especially in the week when he is working. But the service level he experienced (which he told me) I find absolutely appalling. He got no help, no information, and no actionable next steps for him to follow up on. He actually had to go to another branch Standard Bank Kenilworth Centre (He receive excellent service there)

As I said my Father will not complain when things like this happen to him however, I will make a fuss because this is unacceptable. The reason I actually realised why he moved to Constantia was to be close to work so that he does not have to miss any time from work. So Standard Bank Constantia if a working man comes into your bank to get service, please treat him with the respect he deserves.

PS I have already told him to change Banks- but he wont (refer to my first paragraph)

Thanks Harley