pM
paul M

1 reviews | Active since May 2017

15 May 2024, 10:42

Pathetic service-Standard Bank Homeloan Division

Standard Bank Homeloan Division is wholly ***********. Continuous delays and no ongoing communication and feedback on progress of you home loan application. Utter incompetence. Continually exceeding deadlines. I have been exposed to 3 previous instances where Standard Bank Homeloan Division was just insanely ***********. My son's homeloan application was messed up by Standard Bank misspelling a name and it took almost a month for them to rectify it. The delay cost my son another R5000-00 in rent due to the delay. Standard Bank was not interested in the least about this!. I am currently selling my house and the buyer was granted a loan by Standard Bank. i warned the buyer about the incompetence of Standard Bank and true to my word, we're stuck in a rut with Standard Bank. NO word from them on progress. They just go quiet. The Attorney, Buyer, Bond Agent and myself the Seller are all waiting on Standard Bank for over 2 weeks without any word from them. Just nothing. Very, very pathetic service from Standard Bank. But then, it was expected. You are at the mercy of Standard Bank's incompetence!!!! Sit and wait!!!!!

0
Replies (1)
Standard Bank
Standard Bank's reply15 May 2024, 10:47
Official
Dear Paul, 

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
***