1 reviews | Active since Aug 2016
Pathetic service - Standard Bank
I wasted 45 of my call minutes trying to rectify a problem which hasn’t been rectified. I went to the shop to buy a few things, used my card and it declined - HOW EMBARRASSING!!! I called in and used 25 minutes, my card had some how been blocked and the lady at the end of my call unblocked my card.
Went to the garage to fuel up, the same afternoon…. DECLINED AGAIN!!
I called in and used another 20 minutes and no one answered. I’m wasting my time and minutes for something that standard bank thought was ********** activity on my card, so they blocked it!!!
If this doesn’t get sorted out today, I’m changing my banks. I’ve had it with this bank. They’re absolutely of no help. This is the 3rd issue I’m having with Standard Bank. And I’ve been banking with them from 2011!!!
This is not the level of service we strive for. We understand your frustration and are here to help.
We will be taking a closer a look and reaching out to the relevant teams so that we can come back to you with a way forward.
Kindest regards,
This is not the level of service we strive for. We understand your frustration and are here to help.
We will be taking a closer a look and reaching out to the relevant teams so that we can come back to you with a way forward.
Kindest regards,