MC
Melinda C

1 reviews | Active since Jan 2018

16 Oct 2022, 17:43

PATHETIC SERVICE STANDARD BANK ASSET FINANCE

Standard bank asset finance has the worse service experienced. An car finance account was opened end March 2022.

Capital down payments were made and for a few months the company is unable to assist "the account is opened on their new system" and not enough people has been trained. More than 1 commitment was made (2.of which was team leads themsleves) to sort the matter and revert back to me. This never happens and my account stays n mistery

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Replies (1)
Standard Bank
Standard Bank's reply17 Oct 2022, 07:40
Official
Good Morning 

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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