Pathetic Service Standard Bank

Once again Standard bank doesn't disappoint with their pathetic service. I have been banking with Standard bank for over 20 years, and I can count the number of times I actually had no hassles with them, on one hand.

My last standing instruction on 06/07 Jan 2022 to their Prestige banking department and their payments department was confirmed by means of an email, to hold offs**** funds in my bank account for a period of 30 days, until I decide to convert. They ignored this instruction and went ahead and converted at today's lower rand dollar rate,which disadvantages me.

I am not in country to make calls to rectify this, as am offs**** at the moment, hence pay for Prestige banking services to resolve issues like this when am away. If they could not rectify this when I was in South Africa, then there is no hope for this bank to retain its offs**** clients.

Waste of time to be paying Prestige banking fees and not get what you pay for.

This is the last time standard bank, you have just lost a good customer, that put up with all your disappointments for over 20 years.