PATHETIC SERVICE STANDARD BANK

I emailed Standard Bank on : Sent: Tue Apr 03 22:31:46 SAST 2018 To: ********** Subject: F Abrahams - Savings Account and Current Account issues

Requesting clarity on deposits made into my savings account , deposits made on 23/03/2018 and 27/03/2018 which are not reflecting. I even attached the proof of payments for these deposits. I received a response from Standard Bank on :

from: ********** Mahlatsi Makola Customer Contact Centre E-mail Unit date: Wed, Apr 4, 2018 at 2:49 PM

Impressed by the quick response, but then quickly disappointed by the general email sent to me confirming banking turnaround times. I wasn't requesting turnaround times I was requesting why my deposits were not reflecting. Thank you Mahlatsi but did you actually read my request?

I contacted the Standard Bank call centre on 04/04/2018 (call ref no. ********** 170) and spoke to Sandisiwe, who was trying to assist but could not confirm to me why my deposits were not reflecting, I was told that I should contact the banks or people who made the deposits and request them to investigate it. No problem, but I need official confirmation from Standard Bank to advise that these deposits are not reflecting in my account, I'm sure that if I receive an official proof of payment from these banks (which I did attach) and I advise that its not reflecting they would want this officially confirmed by Standard Bank.

I requested to speak to a team leader and was told they are in a meeting and cannot be disturbed (even for a client?), I held on and was then assisted by Lusindiso who I thought was the team leader but was advised that he was actually a senior consultant. I requested that my email be escalated urgently as it seemed a little unfair that I would then be put back into the "Q" if my original query wasn't answered. He agreed that he would escalate it that day, I requested to be CC'ed on the email. This did not happen!

I requested feeback again on 05/04/2018 and received a response:

from: ********** Charlotte Maimane Customer Contact Centre E-mail Unit date: Thu, Apr 5, 2018 at 4:25 PM

Fantastic turnaround time I thought, but again was disgusted to see that the email wasn't even addressed to me, it was for another client!! Charlotte, this begs my question, did you read my query and why would you need all my information to confirm that I am the correct client if you not sure who you are dealing with?

Sort this out please!!!

DISGUSTED BY YOUR SERVICE STANDARD BANK, DISGUSTED!