Pathetic Service - Staff are not aware of processes

I was unable to made and receive any payments on NPO account.

I call into standard bank call centre ***and get informed I need to go into Branch with proof of address for myself and the organisation.

I go to Lansdowne branch and Loyiso Magungo informs me that I need to make contact with Business Banker.

I inform him the advise I received from the call centre and he says there is nothing he can do.