Pathetic Service since March!

I logged a query in March. I have been mailing various divisions in Standard Bank and BlueBean on a continuous basis for 5 months. I have tweeted them aswell. It takes a week to respond to my e-mails and I keep getting a different consultant and have to explain the same problem over and over. I have asked to be contacted by phone and this happened ONCE. In the past 5 months I have been incurring the costs of the "service charges" while receiving NO service. Standard bank is renowned for this pathetic service and they have made ZERO effort to fix this issue. I switched banks for another product 6 years ago for this very reason. I should cancelled all my products with them at the same time! If they sorted this out immediately, it wouldn't have been this bad but their ability to completely ignore customer is what causes my blood to boil. PATHETIC Standard Bank. If you guys are consistent with anything, it's poor service!