Pathetic service since day 1

After applying for a building loan and getting approval from several banks we chose Standard Bank but today I am dreading the decision we made. The 1st progress payment was submitted on 20 March 2015 at the Standard Bank Durbanville branch but when the contractor returned on the 25th of March to enquire about the progress of the form submitted the reply was no because it was in Afrikaans and they did not understand it!!! Why make provision for a form in Afrikaans when there are no employees who don't understand Afrikaans? The form was then sent to the Home loans department but when they eventually received it, it was not stamped resulting in more delays.<br> <br> The second progress payment was submitted on 2 April 2015 but to date no assessor was sent out. My husband sent several emails to the Customer service email address and no reply! When calling the Call centre we are put on hold for more than half an hour or twenty minutes! Our rent expires the end of April and we have no where to stay because our house will not be finished due to the delays by the *********** employees of Standard Bank.<br>