Pathetic service regarding standard bank

<p>I would like to bring your attention to the difficulties I am experiencing and continue to experiance with the above institution, my late husband namely Robert Bridges was a client of the above. I was instructed by the trust estate to apply for a substitution of debtor, which I accordingly did on the 27th of January 2016, this was a pre-arranged appointment with a letter in hand from the late estate department. I saw a home loan officer who informed me directly that I do not qualify for the outstanding bond ( bond still being serviced by me- Account number. *** ). The home loan officer said I would be contacted within 7 days, I have still up to this day have not received an email or a telephone call regarding this matter. My late husband nominated standard bank as executor of his will, but in retrospect they have caused me undue stress as there is no collaboration between the various departments regarding credit cards, trust estates and home loans, each department acting separately not liasing with each other - not in the best interest of the client.</p>