Pathetic service received from Branch manager

Early November, I visited one of the Standard Bank branches, Long Street Cape Town to be specific, seeking information regarding accounts I wanted to open for myself, my business and my kids, I encountered a lady who claimed to be the branch manager, I don't remember her name because she didn't even have a name badge, that was my first problem, you claim to be the manager but there's no name badge and there's no way for me to tell whether or not you're a staff member, besides the navy attire that anyone can wear.

On to my next point, this lady was so unsure of what she was saying, I asked her for information pertaining to the offerings and she didn't know a single thing, how does that instill confidence in me as a customer? I want to have an account but the person I'm dealing with has not a single clue what goes where?! Ridiculous! It totally killed any interest I had in coming over and bringing my business to the bank because of her. Provide her with training please. This isn't the way to go. What kind of managers do not know their own bank's product offerings? I was really looking forward to bringing my portfolio over to SBSA but I have lost interest!

Pathetic service received.