Pathetic Service Private Banking Centurion

<p>On the 31st January 2017, I wrote to Gregory Phochana, requesting that my debit order be changed with immediate effect. Upon following up today, Gregory replies that they were not changed and he is sorry for the inconvenience caused. Had i not followed up, my debit orders would have bounced. I also cancelled my overdraft last month, and I was charged for interest on overdaft (how is that possible?). The head of private banking Centurion (Nelisiwe Dhlamini) is extremely rude and unhelpful. I inteded closing the Standard Bank account due to bad service and the bank unilaterally changing my interest rates on my account. What if i had closed my accounts? my debit orders would have been rejected. I reported the matter to the Banking Ombudsman who found in my favour, and interest rates have been changed to the original. I have written to Sim Tshabalala and Ben Kruger, no feedback. Is this how Standard Bank treats their clients'. I am paying a service fee for private banking, however, the service is lacking and pathetic. Even the Ceo's of Standard Bank dont care, </p>