pathetic service, private banker no reply

Item: Standard Bank
Rating: 1
Author: shaun S

Yet Again a repeat of 2022 and now 2023. Premium banker means nothing take the fee no service, charging my account with interest and still waiting on my banker to call me or email me. Went to the branch, and they give me the wrong email address. i am waiting on my tax return but can't do **** because your service is pathetic

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

11 Jul 2023, 16:41

Dear Shaun

This is not the level of service we strive for.

We understand your frustration and are here to help.

We can assure you that your matter is now in the right hands.

Our team will be in touch.

Kindest regards
Standard Bank Hello Peter Team
***

Standard Bank's reply11 Jul 2023, 16:41

Official

shaun S's updateReviewer Update

12 Jul 2023, 14:59

I am still waiting on feedback from my banker for a start. The team leader is on holiday.
Sars has paid and no the massive fee has taken all my SARS money again

shaun S's update12 Jul 2023, 14:59

Reviewer Update

I am still waiting on feedback from my banker for a start. The team leader is on holiday.
Sars has paid and no the massive fee has taken all my SARS money again

Standard Bank's replyOfficial

12 Jul 2023, 15:06

Good Day Shaun

The matter is being treated as a priority and our team is ensuring that it is resolved timeously .

We will revert with feedback as soon as possible .

We appreciate your patience.

Thank you .

Kindest regards
Standard Bank Hello Peter Team
***

Standard Bank's reply12 Jul 2023, 15:06

Official