Pathetic service - poor compensation

I as a customer who banks with standard bank was a victim of ***** in 2021/2022 were I was in Pinetown at my work place while money was being taken out of my account in Bloemfontein.. I followed all the necessary requirements of calling ***** opening a case as requested...etc... standard bank refused to pay me a cent ...

• My husband on the 14/02/2026 was at the palmview garage waiting on line to use the standard bank machine ... When two guys tried to take his card from him my husband tried to fight them off with him still having his original card on his hand managed to chase them away , after they had left my husband still had his original card with him then proceeded to use the ATM as any normal person would known in the still have there card with them , as he used the machines,money started going out his account, he then called the ***** line immediately, while on the line money was going out. • And after the account was locked he was left with only R51 cud stand to be corrected • He was advised to open a case my husband is a heart patient who's had a lot of injuries we sat at the police station for close 1 n half hours something that the bank required . Just to get letter stating that the bank will only pay R1850 Yet the amount was R7400 that was taken out my husband account , we appealed against this why cause each ATM should have cameras... He was standing at the ATM at Palmview while money was taken out at Silversands and this was stated on the letter from standard bank, so we're is the surveillance footage from Both ATM the palmview and the Silver sands... That should show that his not a **** or *****ulent person, it's even stated on the affidavit so we're is the logic in the ***** department, the bank stated numerous times that he had put his pin in which gave an authorization,

Like for God's sake he put his pin cause he had his original card and he need to withdraw an amount for his necessary use ...not expecting that STANDARD BANK USE LESS SYSTEMS WOULD LET HIM DOWN FOR R7400.

WE APPEALED THIS CASE TO LEVEL TWO AND STILL GOT NO WERE STATING HE HAD PUT IN HIS PIN AGAIN LOGIC IF YOU HAVE UR ORIGINAL CARD NO ONE WILL THINK THAT YOU ACCOUNT WILL BE HACKED ...

ITS THE POOR SAFETY SYSTEM AT THE BANKS THAT IT MAKES US AS SIVILIANCE A VICTIM OF *****ULENT STUFF LIKE THIS ...

• AGAIN THE BANK TAKES NO RESPONSIBILITIES TO THIS SITUATION NO EVEN A R5000 Back ,but they can very quickly state that my husband out the PIN in when he questioned the consultant about how can he be in two places at the same time very fast the consultant says they will send an email for us to escalate it further ... • Another friend had the same situation in January were he had used the Standard bank machine at the palm view garage and yet he banked with Capitec again Standard bank paid Nothing to him ...

So again weres the Justice in the banks keeping our hard earned money safe ... Or were the investigation department to see the fairness in a situation all the can say he put the pin in which gave. Authorization again he had his original card in his hand ...so why won't he put his pin if at the ATM

So this is **** service from standard bank and I want to make it Publically Known cause so many people that bank with Nedbank Capitec was also victim's but those banks paid in full refund ... It's only Standard bank that twists a story not to pay... And the more people we get it's going hit the papers and the social media platforms.

27-02-2026 Mr Ram Received the call from the bank stating 2nd escalation