CB
Celestine B
1 reviews | Active since Oct 2013
03 Sept 2019, 09:13
PATHETIC SERVICE- PLEASE CLOSE MY 1 WEEK OLD ACCOUNT
I opened a My Mo account online and was contacted to collect my card at the branch with my FICA Documents which I've done on the 22nd of August. I took time off work in order for me to do this. Since I've funded my account and tried to use the card only to find out that the account is blocked. I've been calling the call centre since last week and they have been completely useless. I called for the 5th time this morning and the agent said she will call the branch and was conveniently cut off and she never returned my call. I logged a complaint last week and didn't get any feedback. Please provide me with the account closure process. Your service is pathetic!
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Standard Bank's replyOfficial
03 Sept 2019, 10:40Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply03 Sept 2019, 10:40
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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CB
Celestine B's updateReviewer Update
08 Sept 2019, 15:45Good day,
Today is the 8th of September. I opened this account on 22nd August and I am still waiting on your urgent reply as promised in the above response. I don't see the urgency and I don't want any apology for your **** service. Service is the one thing that differentiate one from a competitor and that is why you are losing your clients. Why do you think capitec is doing so well. Not because their products is better or different but it's the service that you clearly don't care about. Please do close my account as soon as possible. This is really pathetic I cannot even belief it! I called your call Centre again this week and I am utterly disgusted. Please close this account and give back my money!
Today is the 8th of September. I opened this account on 22nd August and I am still waiting on your urgent reply as promised in the above response. I don't see the urgency and I don't want any apology for your **** service. Service is the one thing that differentiate one from a competitor and that is why you are losing your clients. Why do you think capitec is doing so well. Not because their products is better or different but it's the service that you clearly don't care about. Please do close my account as soon as possible. This is really pathetic I cannot even belief it! I called your call Centre again this week and I am utterly disgusted. Please close this account and give back my money!
CB
Celestine B's update08 Sept 2019, 15:45
Reviewer Update
Good day,
Today is the 8th of September. I opened this account on 22nd August and I am still waiting on your urgent reply as promised in the above response. I don't see the urgency and I don't want any apology for your **** service. Service is the one thing that differentiate one from a competitor and that is why you are losing your clients. Why do you think capitec is doing so well. Not because their products is better or different but it's the service that you clearly don't care about. Please do close my account as soon as possible. This is really pathetic I cannot even belief it! I called your call Centre again this week and I am utterly disgusted. Please close this account and give back my money!
Today is the 8th of September. I opened this account on 22nd August and I am still waiting on your urgent reply as promised in the above response. I don't see the urgency and I don't want any apology for your **** service. Service is the one thing that differentiate one from a competitor and that is why you are losing your clients. Why do you think capitec is doing so well. Not because their products is better or different but it's the service that you clearly don't care about. Please do close my account as soon as possible. This is really pathetic I cannot even belief it! I called your call Centre again this week and I am utterly disgusted. Please close this account and give back my money!