Pathetic service - Pathetic service, but why should they care ?

I just received an SMS message to Contact the call centre saying: PLEASE CONTACT THE CALL CENTRE ...If you have made payment or an arrangement, please ignore this message..."

I phoned them and informed them that I made a full payment and have requested that my account must be closed. The lady informed me that my account has not been closed and that I must visited the branch to close it.

This is just pathetic service, but what else can one expect from a bank such as standard bank, just a useless bank delivers such a pathetic service. In the past I never received statements and had to complain numerous times before I received back dated statements in bundles by email.

After I paid the outstanding amount on my cheque account I requested that my account be closed. And I received an email confirming that my account will be closed at the branch, but it obviously wasn't closed. Now they want to charge me bank costs for this account.

Just pathetic, just pathetic !