1 reviews | Active since May 2018
Pathetic Service - over and over again
I went to Standard Bank Thibault Squad in Cape Town to update my residence with my updated paperwork. I was told that this would take a maximum of 24 hours to update and unfreeze my account.
It has been more than 48hours now and my card still denies me access to make purchases in stores due to frozen funds.
This is really frustrating as I do not have access to my personal funds for my day to day living. Standard Bank really owes me a good explanation for this incompetence and inconvenience.
Please may I have someone review this and get back to me asap.
many thanks Desperate!
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Complaint Resolution Centre
***
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