Pathetic service on international incoming payment

I would like to share an absolutely shocking experience with Standard Bank regarding an incoming payment from an international account.

I received an email saying that my transfer is incoming and I must log onto the app or the web portal to accept and fill in the BoP code. But for DAYS when I log on to these, it does not show up.

I email them and they tell me that my case is assigned to a certain individual, but receive no response from them. I phone them, they tell me an email is being sent to me where I can fill in the form to accept the payment - nothing comes through. I call them back, they say now they have moved my payment to priority and the email will come through in the next few minutes. HOURS later, NOTHING.

Absolutely pathetic service and I will be taking my business elsewhere as soon as possible.