Pathetic service of Call Centre

I app**** for an additional bond which was declined due to affordability. The additional repayments being R500pm. The branch then suggested i apply for a Personal loan, this was approved with repayments of R690pm. I contacted the Call <br> centre via email and requested a written explication as to how this is worked out. Ofentshe gave a verbal explination that <br> Rental income cannot be taken into account, however it was <br> taken into account with Personal loan. A further email was sent and dealt with by Bridgette. I have waited 10 days and no response. Messages have been left for her to call, also no response. I eventually spoke to who i was told was the Manager, Mohamed, only to find out he wasn't the Manager. He assured me of a call back the same day however this didnt happen. I then took the complaint one level higher to the Client Resolution desk. I sent and email to Joseph Whittiker, who then informed me that it would take a further 8 days for them to get back to me. 18 days for a response on the above matter. Nobody is willing to take the complaint and deal with it! Taking into account that a bond interest rate is 10.5%, where as now the Personal Loan costs 22.5%.