PATHETIC SERVICE - NO SERVICE

Lodged a claim for a burst geyser. Ref 15/052121<br> Standard Insurance sent me sms with details of plumber and said they would phone me. NO ONE PHONED ME. I phoned the plumber on the same day 17 July and indicated my problem and I requested that they come to my house on the 17th in the morning. They said it was not a problem. <br> <br> On the 17th by 11h00 no one had come and a phoned the plumber at least 3 times. On the last occasion they said that they were running late with a job in Sandton and they would be at my house after 12h00. I indicated that I had taken leave and could not afford days off work and that for religious reasons did not want work at my house after 17h00. I then also phoned Standard Bank to ask for assistance. They said they would talk to the plumber and phone me back. Instead plumber phoned and said they are running late<br> <br> At 14h50 plumber phoned to say he is sending a plumber from BENONI, which is 46km away. I told him he was ridiculous looking at the time, our previous discussions and the 17h00 issue.<br> <br> I have repeatedly phoned Standard Bank to assist, phoned the plumber on numerous occasions and STILL HAVE A BURST GEYSER AND NO SERVICE!!!