Pathetic Service - no resolution to their system error

<p>This is now my second complaint after calling their call centre and numerous promises that someone will contact me regarding their system glitch on Tuesday the 25th .... To date there is no resolution and no clear information as when i will be getting my money back. They are totally unresponsive and their call centre agents can only apologise? I want the incorrect transfer that your system glitch caused to be reversed today. i want someone that can actually do something about it to call me today.... REF: ********** 299.. After being a loyal customer for over 17 years i am now considering switching ..... 4 days and no communication is truly pathetic, and i the customer must run around trying to get resolution?</p>