Pathetic service no remorse and empathy

Good day

Its sad to say im really disappointed with service at Standard bank since i joined i had opened an account in April the my mo account and requested my card to be delivered to prospecton branch however it never went through to them because they were under construction but there was no communication in regards to the we're about of the card then in October i contacted standard bank card queries arranged them to deliver to galleria in amanzimtoti eventually it got there i went to pick it up spent 3 hours in que got my card set pin and so on then when got home deposited money in the account to use for groceries but when i went to withdrawal got message from atm that account is suspended contact branch i phoned and the consultant made me wait 15 min only to tell me cant assist me must go to branch so i being so desperate for the money cos need groceries tried to move money on the app to another bank account but keep getting 2009 error so after numerous attempts i went to branch at galleria but waiting in line on a Saturday only to not be attended to waiting in que cos closed early so now im suffering cos i dont have money its stuck at yourlls bank its very disheartening that my family must suffer like this when i picked the card up how come the consultant couldn't see on system the account is suspended which is not my fault cos i couldn't transact with no card and if it's suspended how can money be able to go in account but cant withdraw i need my money please and im not willing to go wait in the que for numerous hours and not be attended to we need food please help