Pathetic service , No Feedback , Uneducated Rude

Reported my card ****** to standars bank. R4000 overdrawn in fees and penalties. Now this has been 10 days since i habe reported it and im still waiting for feedback everyday i call amd they state we will get back to you. So heres the thing if this os not sorted today i will Sue standard bank for charging me service not rendered to a prestige banker i am ****en ****ed off i have now had enough