Pathetic service/No care attitude

About 10 weeks ago i tried to get another loan on our house.I went to the branch and thet said we must phone the call centre.I then got all documents together and faxed to relevant number.After about faxing documents 15 to 20 times we were first ignored.Then We got replies like send it again,Did you send it,I was on leave send again.After faxing it again 15 times we were ignored.Then went into the Galleria branch and went to the Customer care expert who faxed our forms another 5 times.First we were ignored again.Went back to the branch and faxed documents again.Please note this is now carrying on for weeks.Then finally it was approved.Went into branch to sign documents.Three weeks later we have made 3 more trips to the branch to sign Correct docs as the expert at the branch keeps getting it wrong.After being promised payout will be in 72 hours longest we still waiting.Maybe we might have to sign the right documents for the 4 time.Pathetic and disgusting.No apologies just send again or sign again,Complete lack of passion or knowledge of service delivery