Pathetic Service Levels

I was fairly happy with Standard Bank but in the last couple of months things have become really bad. Seem like since Sim Tshabalala took over as sole CEO the bank has only focused on profit at the expense of customer service. They closed branches without ensuing that the remaining branches have capacity and they retrenched many experienced employees. The call centre which was once manned by capable people now just puts you on a never ending hold if you have any more complex query. Prestige bankers are only interested in selling stuff and are totally useless when it comes to resolving any issues. Transfers from other banks to Standard Bank used to take no more than 24 hour and now they hold onto your money for three to five days before paying it into your account. I would not recommend Standard Bank at all and would suggest to existing customers to migrate their portfolios to other new dynamic smaller banks that are entering the SA market..