DV
Danie V
1 reviews | Active since Aug 2020
07 Aug 2020, 16:33
Pathetic service level at Standard Bank.
Stood 3.5 hrs in que outside Newmarket branch to get new debit card. SB closed many branches but did not increase the number of counters to deal with enquiries at remaining branches. Service worst than I ever experienced at licencing dept or Dept of the Interior. In addition, the measures to deal with Covid borders on chaotic.
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
08 Aug 2020, 05:16Hello Danie
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply08 Aug 2020, 05:16
Official
Hello Danie
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***
Standard Bank's replyOfficial
15 Aug 2020, 12:42Hello Danie
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and responded to.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply15 Aug 2020, 12:42
Official
Hello Danie
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and responded to.
Kind regards
Complaint Resolution Centre
***
***
Complaint Resolution Centre
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