mG
mahendri G

1 reviews | Active since Apr 2014

10 Jun 2015, 15:00

Pathetic Service & Lack of Communication

I am disgusted with Standard Bank's service they provide consumers with. I app**** for a home loan on the 26/05/2015 after submitting all the relevant documents and following up with them everyday, my application was then closed on the 5/06/2015 due to someone from Standard bank was too damn lazy to do their job and didn't make arrangements to valuate the property.<br> <br> When you ask the consultants to advise what contact number they called \according to our notes no number was mentioned". No one is willing to help you to correct measures. I don't even bank with you guys and this is how I get treated.<br> <br> I have even escalated this for a manager to contact me and no one ever gets back to you.<br> """

0
Replies (1)
Standard Bank
Standard Bank's reply11 Jun 2015, 08:43
Official
Hello gounder123,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***