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Sashen N

1 reviews | Active since Sept 2020

07 Sept 2020, 14:27

PATHETIC SERVICE I WANT MY CARD

Pathetic service!!!! I am being sent from pillar to post regarding a replacement card I need to access my account. Ive been calm enough however your Nicolway branch is useless and do not answer calls

0
Replies (6)
Standard Bank
Standard Bank's reply07 Sept 2020, 16:29
Official
Dear Sashen

Thank you for posting your comments. 

Your matter was escalated accordingly. We will revert to you as soon as possible. 

Kind regards 
Complaint Resolution Centre 
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SN
Sashen N's update07 Sept 2020, 21:08
Reviewer Update
Thank you for the feedback both Nicolway and your system have all 3 of my numbers I can be contacted on either one at any time.

Kind regards
SN
Sashen N's update08 Sept 2020, 16:52
Reviewer Update
Hi guys still no contact or card. However, something has changed and Nicolway and service is much better. With that being said this account will remain active and I hope to one day receive the card
P.S My business accounts will remain with ABSA
SN
Sashen N's update09 Sept 2020, 16:47
Reviewer Update
FULL DAY NO FEEDBACK ...ON HOLD FOR OVER AN HOUR ....WHAT ARE YOU GUYS UP TO?
SN
Sashen N's update10 Sept 2020, 22:55
Reviewer Update
Will someone respond at any point?

Standard Bank
Standard Bank's reply28 Sept 2020, 10:47
Official
Good day Sashen, 

Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.

We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.

We appreciate your support and loyalty. 

Please feel free to contact us should you require any further assistance.

Kind regards 
Complaint Resolution Centre