pathetic service from wesley

unhappy about the service received from Wesley, talking as if he was bored and not bothered. i asked for a name and surname he told me that they do not give out names and surnames they can only give after the call - like what on earth is that. over the weekend i helped a fellow taxify driver to receive a deposit from his gf using my account so that he can pay the car owner R+-4000, of which the money came in i saw it and he withdrew and paid the car owner. sometime during the week my card was stopped by who i do not know, i went to a branch and was given a number to call, note, one can hold over 11min, then finally when i go through i get to a person like wesly who does not want to assist, he sounded bored voice so low i could barely hear what he was saying. the same wesley is telling me i have to provide proof of payment, how will i get it? the guy was not bothered to hear me out let alone assist me. i regret helping my fellow driver and regret having an account with standard bank as this is not the first time i received a pathetic service, started when i had a student account some consultants are rude and belittle clients.