AB
Alex B
1 reviews | Active since May 2012
28 Jun 2021, 17:02
Pathetic service from the ***** company itself
Pathetic service, my account it is block, something to do with the card which I never use and there is ***** . Spent about 30 min on the pone, first for somebody to answer and then going to the security questions ?? to tell me they can not assist. Going to the branch, and am informed than by the end of the business day will be resolve , and somebody will call ( but nobody can tell me which is the problem ) call again late afternoon and again holding for 25 min nobody can assist. So far nothing is resolved.
Am convince than the ***** is form inside the bank.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
29 Jun 2021, 01:05Hello Alex De Bonis
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***
Standard Bank's reply29 Jun 2021, 01:05
Official
Hello Alex De Bonis
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***
AB
Alex B's updateReviewer Update
29 Jun 2021, 08:23 Complaint Resolution Centre I wish the problems of the costumers are resolve as quick as you reply to the complains, further more my problem still unresolved( still waiting for the call ) and it is interesting there is no contact person or number of the person who reply from Standard Bank
Please advise who take responsibility for the late payments and charges due to the inefficiency of the bank
Please advise who take responsibility for the late payments and charges due to the inefficiency of the bank
AB
Alex B's update29 Jun 2021, 08:23
Reviewer Update
Complaint Resolution Centre I wish the problems of the costumers are resolve as quick as you reply to the complains, further more my problem still unresolved( still waiting for the call ) and it is interesting there is no contact person or number of the person who reply from Standard Bank
Please advise who take responsibility for the late payments and charges due to the inefficiency of the bank
Please advise who take responsibility for the late payments and charges due to the inefficiency of the bank