Pathetic Service from Standard Bank Trust

Hi

My son has a trust registered with Standard Bank Trust. From day 1 we had problems with the customer service person assigned to his trust. In May 2019 I decided to sell my house to my son. There the nightmare started. The Standard Bank evaluated the property on 2 June 2019. Since then it has been an up hill battle to get it finalized. Till date we are still at square one. Nothing has been done. The customer service lady screens my calls and you can never get hold of her. She does not reply to emails and if she does it is, if lucky, a week later. We met with her two weeks ago, promises were made, but nothing realized. I have complaint to her team leader, lodged a complain at there complaints line, complained on their facebook page, but needless to say nothing happened. I am so frustrated at this point in time. I will seriously go and camp in front of this ladies office till I get answers and issued solved. I work in the customer service industry and I can promise, if I treated our customers in this way, I would have been fired. I can understand why the lady acts in the way she does because the Bank acts in this way. There is no customer service, and at the end of the day, we are not able to move the trust to another facility due to the fact that it will cost alot of money and you have to go through the High Court. Is there anybody out there that can give me the contact details of a person in charge or that will be able to listen to my frustrations and help me solve the issues I have. This is really a very bad experience and I feel like pulling my hair out of my head. Please, if there is anybody that can help, let me know. The house is not the only problem. I am desperate at this point. I cannot believe there is still people making use of their facilities. They are pathetic.

Kind regards Hermien Delport ***