Pathetic service from Standard bank San ridge

I have never experienced such bad service from a bank before in my life. I have been going back and off to the branch after I have told them that I will not collect my card at Standard bank Midrand at Boulders as the service there is slow. They then told me on the 14.08.2019 that it will be sent from Boulders to San ridge and i should come within 7 working days and then on the 22.08.2019 I then went again and i was told that its still not there as nothing reflects on their system and was told next time i come i wont stand in a queue i'll have to collect and leave. Yesterday I received an SMS that the card is ready i then stood a queue for 40 minutes and was told again that it isn't here after taking my time from work for the 3rd time. I requested it to be couriered to my work like other banks i was advised that it wont be possible. If it is them not taking over 20 minutes to answer their calls even service at the branch is pathetic. I wish to cancel ways with Standard bank as i cannot continue like this.