PATHETIC service from standard bank... pin reset should be done via the app

I entered my own incorrectly as I have a few cards and the same pin is not allowed. I now get a message to reset my pin although it allowed me to pay using the card. I went into the bank bug there were about 15 people waiting for service, WHY CAN'T I RESET OR VALIDATE using the app? WHY can't standard bank CALL ME to verify and do the reset. WHAT IRKS me is that my homeloan account, which is paid up, still has my address of 20 years ago ... IT DOES NOT EVEN USE THE ADDRESS OF THE PROPERTY the loan was for. I have numerous accounts there BUT they send me an EMAIL TO VERIFY my details. THEY ARE PROMOTING ***** by asking me to send my details my email to update my address. They should be heavily fined for this.