Pathetic service from Standard Bank K90, Boksburg

I signed my contract on 19/08/2021 with Martin Thaba, from Std Bank, K90, in Boksburg. Zero communication skills, from Martin, it seems that after the contract is signed, he makes little to no effort to return phone calls and emails. Mr Thaba did not allow negotiation of the interest rate, which was prime + 17,5%. Considering that the general public in South Africa are in absolute financial distress, instead of helping people get back in their feet easily, they are more focused on making easy money. I was also forced to take their credit protection which in itself is about R1000 per month! Getting back to the point, I was given a pathetic excuse that they are having IT issues, which does not allow them to send notifications to FNB clients for Debi-check, the money should have been in my account by latest on Monday, 23/08/2021. It’s over a week and still no money, no communication! Really poor service from a bank that promises “simpler, better, faster”! I have my home-loan with Std bank as well, when my property is sold, guess which bank I will not finance my next property with?!!