Pathetic service from Standard Bank Home Insurance

So it happens again. Even tough I'm expected to pay my monthly insurance premiums, according to the way Standard Bank Home Insurance is treating their customers, I should not expect good service. Standard Bank Home Insurance can actually appoint sub standard assessors and contractors, but it seems as if the paying client don't have in say in this. When trying to follow up with the consultants answering the phones, rude responses and treatment are given. Promises are given that \a manager"will call back (when requested)"