1 reviews | Active since Oct 2021
Pathetic service from Standard bank Gateway
Pathetic and misleading service from standard bank gateway staff member. I went in on Thursday midday to reset my alternative card pin and reorder a new card . The lady who I sat down with told me to login into my banking app to order my card ,which I did because I assumed it was easier and I was just learning something new . I still remember asking the lady is it 150 for the card and she said yes . I've been to the branch plenty to replace cards and have no issues what so ever because I've simply paid the replacement fee and that was it . This lady was possibly just lazy because they have now charged me an additional 170 for an apparent face to face delivery which I had no idea off and was never advised of . I am now R170 short because of her failure to advise me of additional charges which is her job because she insisted on me doing it via the application. Possibly because she was lazy to do her job . I am disgusted that an employee could be so negligent towards a customer and failed to do assist me correctly as she did not advise me that I will be charged for an additional service which I never wanted . I work 2 minutes away from gateway so me getting my card from the branch would have been really easy . I want my money refunded ,and the branch manager should consider the services offered by their staff .
Shame on u standard bank for robbing a single parent who R170 means alot to !
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
I'm usually such a happy standard bank customer but today I am disgusted.
Your hello Peter advisor simply apologize just like u have now but does not a single thing that benefits me as a customer.
I want my money it's simple.
I pay enough bank charges
I'm usually such a happy standard bank customer but today I am disgusted.
Your hello Peter advisor simply apologize just like u have now but does not a single thing that benefits me as a customer.
I want my money it's simple.
I pay enough bank charges
We will be looking into this matter and request feedback on the previous escalation. We apologize for the delay in having this matter resolved.
Kindly await a follow-up from our agents
Regards
Standard Bank Hello Peter Team
We will be looking into this matter and request feedback on the previous escalation. We apologize for the delay in having this matter resolved.
Kindly await a follow-up from our agents
Regards
Standard Bank Hello Peter Team
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
I'm a customer service manager.
I've been one for 8 years now .
And the service I received from this advisor has been phenomenal.
I am actually so pleased to have dealt with her .
Unlike the other representatives and the branch manager who didn't give a bother to be in contact with me .
YOLANDA and her manager has been amazing 👏 kudos to u
I'm a customer service manager.
I've been one for 8 years now .
And the service I received from this advisor has been phenomenal.
I am actually so pleased to have dealt with her .
Unlike the other representatives and the branch manager who didn't give a bother to be in contact with me .
YOLANDA and her manager has been amazing 👏 kudos to u
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us.
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us.