Pathetic Service from Standard Bank Estates team

So lets start from the beginning, my father passed on 25/06/2020. With lots of fighting we finally managed to get the letter of executorship on 29/09/2021. Since the letter arrived i have been fighting for them to actually wrap up this estate but to no avail. After my 20 emails one per day asking for an update i get a generic response apologizing and them stating that feedback would be given the following week. The following week arrives and nothing. This is back and forth and i am still waiting for some sort of movement on this matter.