Pathetic Service from Standard Bank Customer Care

Item: Standard Bank
Rating: 1
Author: Sonia G

I am totally disgusted in the service that I received from Standard Bank Customer Care. On 19 August 2020, I called Standard Bank and spoke to Alina and ordered a new Cheque card as mine snapped in two and she advised me that the card was ordered and that it takes 5 - 7 days then I will receive a sms to pick the card up at the branch. Reference number: ***. Today is the 1st of September 2020 still no sms. I called the Customer Care line again only to find out that she NEVER ORDERED THE CARD!!!!! Nozipho now helped me to order the card. This is pathetic service!!!

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Replies (1)

Standard Bank's replyOfficial

01 Sept 2020, 15:14

Dear Sonia Grobler

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply01 Sept 2020, 15:14

Official